New York City Department of Transportation is recruiting for a Chief Operating Officer

Staten Island Ferry 5

Faststream Recruitment has been exclusively appointed by the New York City Department of Transportation to recruit a Deputy Commissioner/Chief Operating Officer (COO) for the Staten Island Ferry part of their operationsFaststream will be utilising their experience in recruiting senior-level people through their tried and tested approach to search and selection in the Maritime industry. 

The City has operated the Staten Island Ferry since 1905. It is famous for the views of the Statue of Liberty, Ellis Island, Governor’s Island and one of the largest working harbours in the world.

Who will you be working for?

The Staten Island Ferry carries approximately 25 million passengers annually on a 5.2-mile run between the St. George Terminal in Staten Island and the Whitehall Terminal in Lower Manhattan. The Ferry runs 24 hours a day, 365 days a year. The Staten Island Ferry is the most reliable form of mass transit, with a consistent annual on-time performance record of over 92 percent during the last several years.

The Staten Island Ferry is one of the last remaining vestiges of an entire ferry system in New York City that transported people between Manhattan and its future boroughs long before any bridges were built.

New York City Department of Transportation's mission is to provide for the safe, efficient, and environmentally responsible movement of people and goods in the City of New York and to maintain and enhance the transportation infrastructure crucial to the economic vitality and quality of life of their primary customers, City residents. 

To accomplish their mission, the City of New York Department of Transportation works to achieve the following goals:

  • Provide safe, efficient, and environmentally responsible movement of pedestrians, goods, and vehicular traffic on the streets, highways, bridges, and waterways of the City's transportation network;

  • Improve traffic mobility and reduce congestion throughout the City;

  • Rehabilitate and maintain the City's infrastructure, including bridges, tunnels, streets, sidewalks, and highways;

  • Encourage the use of mass transit and sustainable modes of transportation; and

  • Conduct traffic safety educational programs.

The Chief Operating Officer role

You will serve as the Chief Operations Officer of the Staten Island Ferry and Deputy Commissioner of the Ferry Division for the New York City Department of Transportation. You will provide executive leadership and direction for the safe and efficient operation and maintenance of the vessels, terminals and facilities of the Staten Island Ferry, including management of over 600 employees, including 450 mariners, and an annual expense budget $63 million (PS), $44 million (OTPS) and 10 Year Capital Plan of approximately $450 million.

In collaboration with the Commissioner and Agency Chief Operations Officer, you will serve as a member of Top Management providing commitment, leadership, and the highest levels of management to the Staten Island Ferry's Safety Management System (SMS), in accordance with International Safety Management (ISM) Code requirements. Regulates private ferry operations within the City of New York.

This role will include significant employee engagement in a union environment.

  • Responsible to serve as the highest level of authority with the SMS in matters relating to administration, engineering, operations and safety. Establish and coordinate the effective implementation of a Safety & Environmental Protection Policy.

  • Oversee activities of senior management of functional areas, including customer relations and customer service. Ensure the entire Staten Island Ferry system is operated safely and effectively in accordance with principles of good seamanship and all applicable laws and regulations, including U.S. Coast Guard regulations.

  • Responsible for ensuring that all Staten Island Ferry personnel are properly trained and fully familiar with all applicable regulations, including NYCDOT policies and regulations.

  • Represent the agency to and interacts with other local, state and federal government agencies, elected officials, private ferry operators, city unions and other stakeholders.

  • Performs related managerial duties


The requirements

You will need a Baccalaureate or higher degree in operations management, business management, marine transportation, nautical science, marine engineering, or related discipline from an accredited college.

Maritime industry-relevant work experience may be substituted for a degree.

  • Possession of a valid Merchant Mariner Credential (MMC) issued by the U.S. Coast Guard (USCG), with endorsement as Master (unlimited tonnage) or Chief Engineer (unlimited propulsion power) strongly preferred.

  • Strong background in all aspects of maritime management, including operations, engineering, maintenance and repair, personnel management and regulation issues.

  • Experience with implementation and/or operation of Safety Management Systems in accordance with ISM code.
  • Superb managerial and communication skills.

  • Experience with passenger ferry systems in a managerial capacity is preferred, but not required.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.


Once selected for employment at the Staten Island Ferry, federal regulations require that the applicant must either undergo a federal background check as part of the Transportation Worker Identification Credential (TWIC) program or already possess a TWIC. The TWIC must be obtained within 30 days of appointment, and be maintained for the duration of employment. For further program information, visit:

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a program. Please indicate in your resume or cover letter that you would like to be considered for the position under the 55-a program.

The City of New York is an Equal Opportunity Employer.

The Remuneration Package

On offer is a very attractive and competitive remuneration package with a salary of $180,000 to $235,000 plus excellent benefits.

The Management Benefits Fund includes: 

  • NYC Health Benefits Program
    • EmblemHealth HIP HMO Preferred Plan (Mandatory for the first 365 days)
  • New York City Employee Individual Retirement Account (IRA) (Traditional & Roth)
  • New York City Deferred Compensation Plan (401(k) & 457(k) Traditional & Roth)
  • Basic Life Insurance and Accidental Death & Dismemberment (No Cost)
  • Group Universal Life Insurance (GUL)
  • Superimposed Major Medical
  • Dental Benefits
  • Vision Benefits
  • Survivor Benefits
  • COBRA (The Federal Consolidated Omnibus Budget Reconciliation Act of 1985)
  • FMLA (Family and Medical Leave Act)
  • SLOAC (Special Leave of Absence Coverage)
  • Health and Fitness Reimbursement
  • Video Display Terminals Program
  • New York City Employee Assistance Program (EAP)
  • Flexible Spending Accounts Program
    • Medical Spending Conversion (MSC) Health Benefits Buy-Out Waiver Program
    • Dependent Care Assistance Program
    • Health Care Flexible Spending Account
  • WorkWell NYC

Payroll Benefits include: 

  • New York City Paid Parental Leave (Full pay up to 30 work days)
  • Paid Holidays (12 days), Annual Leave (18 days), & Sick Leave (10 days)
  • New York’s 529 College Savings Program
  • Edenred Commuter Benefit Solutions
  • United States Savings Bonds

How to apply

If you would like to apply for or discuss the position of COO at The Department of Transportation of New York, please contact Martin Bennell on the details below

Contact Faststream Recruitment's Martin Bennell, who is managing the recruitment process for this executive position. 

Martin Bennell

Managing Director - Americas & EMEA

+44 (0) 2380 208725 Email Martin