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Job Description

Our client is one of the industry's foremost leaders in premium cruising, they're searching for a stellar Rooms Division Manager to join our team based in Ft. Lauderdale.

Your Role:

As their Rooms Division Manager, you'll helm a diverse team to uphold impeccable cleanliness, sanitation, and product standards across guest and teammate areas. Embracing renowned technology and service excellence, you'll foster a culture of exceptional guest experiences, ensuring compliance with brand standards and safety protocols.

Key Responsibilities:
  • Lead and drive performance excellence in the Rooms Division, focusing on guest satisfaction metrics and maintaining product delivery standards.
  • Conduct regular ship visits to uphold service excellence and ensure adherence to product specifications.
  • Oversee recruitment, training, and scheduling of shipboard Rooms Division leadership positions.
  • Collaborate in developing and implementing MedallionClass products, ensuring seamless integration onboard.
  • Manage Rooms Division expenditures within budget allocation and develop annual budget requests.
  • Coordinate responses to sanitation challenges, fostering a safe and healthy environment onboard.
  • Serve as the primary shoreside contact for shipboard Rooms Division Managers, fostering open communication and collaboration.
  • Promote a harassment-free environment and uphold our Culture Essentials and Core Values.
  • Ensure compliance with all policies and procedures, including health and safety protocols.
  • High School Diploma/GED or associate degree
  • Certified Housekeeping Manager (CHM) or Certified Executive Housekeeper (CEH)
  • Minimum 10 years of cruise industry or hotel operation experience
  • Minimum 5 years of professional experience as a Housekeeping Manager onboard a cruise ship
  • Strong general management skills with a focus on problem-solving and results delivery
  • Excellent communication and presentation skills
  • Proficiency in Microsoft Office suite
  • Ability to lead and manage teams effectively in a cross-functional environment
Perks & Benefits:
  • Cruise and Travel Privileges for You and Your Family
  • Health Benefits
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Training & Professional Development Opportunities
  • Tuition & Professional Certification Reimbursement
  • Rewards & Incentives
You must be a US citizen or Green Card holder to be considered for this opportunity. 

Remote candidates in the USA may be able to be considered.