Key Responsibilities
- Respond to customer inquiries on product availability, pricing, delivery charges, and lead times.
- Collaborate closely with the Sales team to align on pricing, supply terms, and payment arrangements for each account.
- Manage the full order-to-delivery cycle, ensuring smooth coordination between customers, Sales, global supply teams, and local delivery partners.
- Oversee order fulfilment, adapt to changes in delivery requirements, and provide professional advice considering local geographical and supply constraints.
- Conduct post-order follow-ups, including submission of delivery documentation for invoicing and monitoring outstanding payments.
- Maintain strong, ongoing relationships with customers, proactively monitoring account performance and developments.
- Support and comply with the organisation’s quality, environmental management systems, and regulatory obligations.
- Understand relevant environmental aspects and impacts associated with daily operations.
- Minimum 2-3 years of hands-on experience in Order Management or full-cycle order fulfilment.
- Diploma or Degree in Supply Chain, Business, Sales & Marketing, or related discipline.
- Strong customer service mindset with excellent interpersonal and communication skills.
- Proactive, solutions-oriented, and able to take initiative to resolve issues effectively.
- Strong organisational skills with good time management and attention to detail.
- Proficient in Microsoft Excel and MS Office applications.
- Fluent in written and spoken English.
- Experience in the logistics/marine industry is advantageous but not mandatory.