This is a full-time, office-based role. Candidates must have the legal right to live and work in the UK, as visa sponsorship is not available. Applicants must live within a commutable distance of the office.
Key Responsibilities:
- Manage and process crew payroll using specialised payroll software, including reporting.
- Calculate crew bonuses, allowances, and deductions with accuracy.
- Distribute payslips directly to crew members.
- Handle administrative queries and transactional issues related to payroll.
- Oversee Malta Social Insurance registrations and ensure timely contributions.
- Provide support with additional department-related tasks as required by management.
- Take ownership of day-to-day payroll and HR administration for a portfolio of clients.
- Liaise with clients, employees, and external organisations including international authorities, banks, and pension providers.
- Draft professional correspondence for clients, employees, and third parties.
- Manage payroll data, generate reports, and prepare invoices.
- Administer client bank accounts and ensure timely payments in line with statutory and contractual obligations.
- Deliver services aligned with high customer service standards and bespoke service level agreements.
- Draft and manage employment contracts, terminations, addendums, and official letters.
- Ensure crew MLC (Maritime Labour Convention) qualifications are kept up to date.
- Reconcile crew payroll accounts and report reconciliation status to the Crew Accounting Manager.
- Be available for travel to attend client meetings, boat shows, and industry events.
- Support the team with other tasks as needed by senior administrators or supervisors.
Essential:
- Strong organisational and numeracy skills with a keen eye for detail.
- Ability to work methodically, accurately, and efficiently under pressure and tight deadlines.
- Excellent written and verbal communication skills.
- Proactive mindset with the ability to multitask and prioritise effectively.
- Collaborative team player with the ability to work independently.
- Strong customer service and client-facing skills.
- Previous experience in a Payroll Officer or similar role.
- Excellent command of English.
- Proficient in Microsoft Office (Outlook, Excel, Word).
- Familiarity with crew management.
- Experience handling complex or sensitive client situations.
- Understanding of international and national seafarer certification requirements.
- Strong relationship management and commercial awareness.