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Job Description

We are partnering with an innovative marine technology company to source for a Support Specialist! In this role, you will play a key role in delivering technical expertise, customer support, and operational excellence for their innovative first-in-the-world solution.

The role is based in Singapore, where you will work closely with customers, sales teams, and R&D engineers to ensure smooth training, inspections, and product performance in the field. This is the ideal role for a Marine technical/service engineer who is keen to transition into a sales career.

Key Responsibilities:
  • Training & Demonstrations: Conduct onboard and remote training sessions, product demonstrations, and development trials during vessel transits
  • Inspections & Maintenance: Perform verification surveys onboard vessels at ports, terminals, or anchorages; carry out minor maintenance and firmware upgrades for related equipment
  • Customer & Technical Support: Provide technical advice and operational recommendations to enhance customer experience
  • Sales Support: Join local sales meetings and assist with product demonstrations when required
  • Documentation & Reporting: Maintain accurate service records, prepared detailed reports, and contribute to improving service procedures and manuals
  • Continuous Improvement: Collaborate with R&D and engineering teams by sharing field insights to support product development
  • Logistics Coordination: Support logistics for equipment transfers between storage facilities, vessels, and HQ

Requirements:
  • Diploma/degree in Maritime Studies, Marine, or Offshore Engineering
  • Ex-maritime deck/engine cadet or service engineer with hands-on experience in training, trials, and operation of deck, mechanical, and electrical equipment
  • Prior experience in both technical roles and customer/sales support is an advantage
  • Willingness and ability to board vessels at ports, terminals, and anchorages, including short voyages when required (1-2 weeks)
  • Flexibility to travel overseas at short notice for demonstrations, trials, or training.
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