Role: Hotel Operations Manager
Location: Hamburg, Germany
Working Model: Office-based hybrid, with travel required
Our client is seeking an experienced Hotel Operations Manager to oversee and develop hotel operations across their fleet and shore-based activities. This role reports directly to the General Manager and plays a key part in ensuring high-quality service delivery, operational excellence, and cost control.
Key Qualifications The successful candidate will meet the following criteria:
- Minimum of two (2) years’ experience in hotel operations in a managerial position, either onboard a cruise ship or ashore
- Minimum of five (5) years’ experience in an F&B management role, ideally onboard a cruise ship
- Highly proficient in spoken and written English
- Strong leadership, controlling, and communication skills
- Proven ability to work effectively within a team environment
- Solid knowledge of the hotel and cruise industry, including applicable rules and regulations
- Profound knowledge of HACCP, US Vessel Sanitation Program, EU SHIPSAN, and MARPOL regulations
- Appropriate level of commercial awareness
- Establishing and leading the Hotel Operations Product Delivery Department
- Managing designated hotel operational responsibilities as assigned by the General Manager
- Working closely with the Corporate Chef, Restaurant & Bar Specialist, and Purchasing teams to ensure vessels operate in line with Service Level Agreements agreed with the Owner(s)
- Maintaining effective cooperation with technical, marine, crewing, and operations departments to ensure smooth overall vessel operations
- Overseeing quality standards for front-of-house equipment and services
- Driving continuous improvement by creating, implementing, and communicating Standard Operating Procedures (SOPs)
- Creating and reviewing annual hotel operations budgets in line with Owners’ financial year guidelines
- Managing overall cost control and accountability for hotel operations budgets versus actual costs
- Monitoring and following up on budget reports, inventory reports, and other required operational reports
- Assisting with the supervision and completion of health and hygiene tasks onboard
- Providing hotel operational support to assigned vessels and Owner(s), particularly in urgent situations
- Maintaining ongoing communication with the Head of Hotel Department and conducting periodic inspections of assigned vessels
- Developing and maintaining departmental hotel operations manuals
- Assisting in the preparation of contractual agreements with hotel services and catering providers
- Promoting internal awareness of customer requirements and hotel & catering provider standards across the leisure group
- Participating in assigned projects as required
*** You MUST hold the right to live and work in the EU - no Visa assistance is provided ***