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Job Description

Looking to grow your career in container leasing?

This is your chance to be at the heart of our operations — connecting with customers, depots, factories, and suppliers while working hand-in-hand with our global teams.

✅ Collaborative, international environment
✅ Hands-on role with real impact
✅ Opportunities to learn and grow

If you’re organized, proactive, and enjoy solving problems, we’d love to hear from you. ��

Apply today and be part of our journey!
 
What You’ll Do:

Bookings & Deliveries

  • Share weekly unit availability with lessees and manage bookings for lease, factory, and One-Tripper containers.

  • Coordinate with depots/factories to secure on-time release and delivery.

  • Troubleshoot and correct booking/EDI issues.

Redeliveries & Offhires

  • Liaise with Leasing Managers/Directors for exceptional redelivery requests.

  • Issue redelivery orders, confirmations, and manage related queries.

  • Update and maintain redelivery references during contract changes.

Total Loss & Contract Management

  • Handle customer requests on total loss cases, from DV checks to invoicing.

  • Draft and update contract terms, track signing, and keep insurance certificates up to date.

Finance & Invoicing

  • Support customers with invoice queries, corrections, and credit/debit notes.

  • Send monthly e-billing files, PDFs, and statements of accounts (SOA).

  • Follow up to ensure timely payments.

Customer Service & Reporting

  • Respond to customer inquiries via email and calls.

  • Maintain client records in CRM and update mailing lists.

  • Generate reports for internal/external stakeholders.

Other Contributions

  • Join weekly meetings and action follow-ups.

  • Uphold HQ’s policies, procedures, and regional guidelines.

  • Be proactive in supporting team projects and ad-hoc duties.

What You Bring

  • Strong communicator in English (Mandarin is a big plus).

  • Excellent customer service skills and attention to detail.

  • Ability to multitask, prioritize, and stay calm under pressure.

  • Energetic, positive, and proactive team player.

  • Proficient in Microsoft Office (Outlook, Excel, Word, Teams, CRM).

Phoebe Woo (EA Reg no: 25142324)
Faststream Recruitment Pte Ltd, EA Licence No: 200717961N / 09C3403

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