Opportunity for a Business Administrator to join the market leaders in clean marine technology.
Silverstream Technologies has successfully developed and deployed a market-leading clean marine technology solution over the last ten years - The Silverstream® System. Our Air Lubrication System (ALS) fundamentally changes the interaction between water and a vessel's hull, creating a carpet of microbubbles that coats the flat bottom of a vessel. As a result, frictional resistance is reduced - dramatically improving a vessel's fuel consumption and associated emissions.
The role
In support of our overall business growth, a position has arisen for a Business Administrator in the Customer Support function with wide ranging accountabilities and the opportunity to develop this new position and make a real impact to the department and business. The role will report to the Head of Customer Support and is intended to provide a broad and interesting scope of engagement with a specific focus on asset administration and general support during the in-service ownership phase of our contracts.
The responsibilities
Asset Management of all versions controlled or serialised elements of the Silverstream® System on the installed fleet.
Administration of service contracts and one-off service interventions and/or parts supply.
Departmental lead/link with supply chain and accounting functions within business
Travel management for Customer Support Team and other depts when required
Departmental Champion for Information Systems administration (such as SharePoint, Teams, ERP and Warranty/Tech Support management tools)
Management and tracking of Customer Bulletins
Support publication of training literature and media for ship operators
General administrative support to the Customer Support Team, such as diary management, meeting, and PowerPoint deck preparation
Expense claim reviews in accordance with Travel and Expenses Policy
Document template management to maintain branding and formatting
Equipment purchasing in support of the function
Management of Personal Protective Equipment (PPE) for the Team
The Qualifications and Experience
Wide ranging experience in an Administrator type role within a Customer Support/Service environment, ideally including experience of asset management
Strong Office 365 skills including MS Teams, PowerPoint, Excel, and Word
Previous experience in Information System administration is desirable, for example a major ERP or CRM system (Salesforce, SAP, NetSuite, or equivalents)
Excellent English language skills, written and spoken
Dynamic personality, happy to take ownership of tasks, must possess positive attitude and relish planned and unplanned challenges which are often time sensitive
The highest levels of confidentiality are essential