Due to continued growth, we are seeking a Field Service Engineer to join the regional Customer Support team. This role combines hands-on technical service, commissioning, and remote support for both newbuild and retrofit projects across Southeast Asia and internationally.
Role Overview:
As a Field Service Engineer, you will play a critical role supporting customers onboard vessels and at shipyards. You will perform commissioning, troubleshooting, service, and upgrades for marine automation and control systems, ensuring smooth operation of vessel monitoring, propulsion/steering control, and related integrated systems.
This is a customer-facing role suited for someone who enjoys solving technical challenges and representing a world-class brand onboard.
Key Responsibilities
- Perform commissioning, troubleshooting, and maintenance for marine automation and control systems on vessels and in shipyards.
- Provide onboard and remote technical support to customers, ensuring minimal downtime and optimal system performance.
- Plan, prepare, and execute service assignments professionally and safely.
- Support retrofit and refit projects including documentation, testing, and configuration updates.
- Produce accurate service reports and maintain documentation (drawings, cabling information, system changes).
- Assist internal teams—including sales—with technical clarification and system expertise when required.
- Build and maintain strong relationships with customers within Southeast Asia and globally.
- Support workshop testing, pre-commissioning, and technical preparations prior to deployment.
- Diploma or Degree in Electrical / Electronics / Instrumentation Engineering (or related).
- 3–5 years of hands-on experience in marine automation, control systems, or monitoring systems.
- Experience working onboard vessels or shipyards, preferably with propulsion or steering control systems.
- Strong understanding of computer hardware, networks, and basic software configuration.
- Customer-focused mindset with strong troubleshooting and communication skills.
- Ability to travel regionally and occasionally worldwide for vessel and project support.
- Enjoys hands-on work aboard vessels and solving technical issues in real-time.
- Comfortable collaborating with customers, captains, chief engineers, and shipyard teams.
- Thrives in a role where every day is different—new vessels, new systems, new challenges.