Location: Flexible - Hamburg or Cyprus / Travel Required
Department: Quality Management
Reports To: Head of Quality
A dynamic and detail-oriented Business Quality Specialist is sought to join a growing team in the hospitality and passenger vessel operations sector. This role is ideal for a professional with a passion for operational excellence, quality assurance, and continuous improvement.
The successful candidate will play a vital role in maintaining and enhancing the organisation’s management systems, documentation standards, and service quality across multiple business areas.
Key Responsibilities:
- Ensure company documentation aligns with ISO 9001 and other applicable quality standards.
- Develop, review, and implement General Guidelines, Standard Operating Procedures (SOPs), and operational manuals.
- Support the planning and delivery of internal and external workshops focused on procedure and manual development.
- Conduct audits to assess compliance with the organisation’s management system and facilitate improvement cycles.
- Maintain a structured and ISO-compliant documentation library and digital filing system.
- Assist with quality-related IT infrastructure, such as document management systems.
- Ensure alignment with hospitality industry best practices.
- Provide guidance to staff on understanding and applying the management system.
- Monitor KPI reporting compliance in cooperation with the Business Performance team.
- Participate in cross-functional quality and improvement projects.
- A bachelor’s degree in hospitality, maritime operations, or another relevant field.
- 2–3 years of experience in hospitality, passenger vessel operations, quality assurance, or a related industry.
- Fluent English; German language skills are a plus.
- Strong proficiency in MS Office and other relevant software tools.
- Willingness to travel regularly for operational support and audits.
- Familiarity with ISO 9001 or other standards (e.g., ISO 45001, ISO 14001) is advantageous.
What’s Offered:
- A critical role within an internationally active and fast-growing organisation.
- Exposure to a variety of projects within hospitality and maritime operations.
- A collaborative team environment with a focus on professional development.
- The opportunity to directly influence and uphold high standards of service and quality.