Hybrid | Permanent | Marine Engineering Sector
A leading organisation in the marine solutions industry is seeking an experienced Principal Support Engineer to join their Services division. This is a senior technical role suited to someone with deep expertise in water & wastewater systems, strong leadership capability, and a passion for solving complex engineering challenges.
About the Role
As Principal Support Engineer, you will act as the technical authority for all Water & Waste product lines—both modern and legacy systems. You’ll be the go‑to specialist for technical support, mentoring service teams, driving product improvements, and ensuring exceptional service delivery to customers worldwide.
This role involves a blend of technical leadership, product expertise, training, troubleshooting, and customer-facing engagement. It is ideal for someone who thrives in a hybrid working environment and enjoys independence, collaboration, and continuous learning.
Key Responsibilities Technical Leadership & Support
- Lead the technical support function, providing expert guidance to Commissioning and Service Engineers.
- Support complex electrical and mechanical commissioning, repairs, and maintenance remotely and on-site.
- Review and analyse commissioning data, service reports, and health check documentation, ensuring quality and accuracy.
- Act as the product specialist with advanced knowledge across the Water & Waste product portfolio.
- Provide proactive feedback to engineering teams regarding product issues and enhancements.
- Contribute to new processes, improved ways of working, and continuous product development.
- Assist in delivering advanced product training to customers and internal teams.
- Represent the organisation professionally when working with shipyards, vessel crew, and classification societies.
- Support installation planning, design queries, and operational procedure improvements.
- Promote service agreements, spare parts packages, and upgrades that increase customer satisfaction and reduce downtime.
- Champion the implementation of health and safety policies across all service activities.
- Maintain awareness of industry developments such as environmental legislation and class society standards.
- Degree/Master’s in Water/Wastewater, Mechanical, Electrical, or Chemical Engineering OR time‑served apprenticeship with relevant HNC/HND.
- Strong electrical/mechanical engineering background with the ability to interpret P\&IDs, process flows, and complex electrical drawings.
- Knowledge of PLC/electronic systems (e.g., Siemens, Mitsubishi) is highly advantageous.
- Experience in marine engineering or electromechanical system commissioning preferred.
- Advanced technical communication and problem‑solving skills.
- Strong customer understanding and service mindset.
- Ability to train, mentor, and support others effectively.
- Excellent written and verbal communication skills.
- Team-oriented, self‑motivated, and able to work independently.
- A senior technical role with influence across product development and service operations.
- Opportunities to grow professionally, including industry learning and potential membership in technical institutions.
- A collaborative team culture that values innovation, quality, and safety.
- Hybrid working with global exposure in the marine technology sector.