Key Responsibilities
1. Customer and Stakeholder Communication
- Serve as the main point of contact for customers, carriers, and internal departments.
- Ensure timely and professional communication via email, phone, and in-person.
- Resolve queries, provide shipment updates, and maintain strong client relationships.
- Accurately process and verify customer orders.
- Track orders from initiation to fulfilment, proactively managing issues or delays.
- Coordinate with warehouse and logistics teams for timely deliveries.
- Input job orders and stock movements into the Warehouse Management System (WMS).
- Ensure real-time updates and accuracy of inventory data.
- Reconcile physical documents with system entries to maintain data integrity.
- Coordinate additional services such as freight forwarding, customs clearance, and LME/CME-related requests.
- Liaise with third-party vendors and provide service quotes when required.
- Prepare and verify shipping and service records for billing.
- Cross-check charges against agreed rates and submit documents to the finance team.
- Perform visual cargo inspections when required.
- Verify shipment details and report discrepancies or damages promptly.
- Ensure compliance with safety and operational standards.
- Schedule and oversee activities of third-party vendors at operational sites.
- Ensure timely and accurate service delivery in line with company procedures.
- Maintain organized documentation of customer orders and transactions.
- Support reporting needs related to inventory, order status, or logistics KPIs.
- Assist with internal coordination and general administrative tasks.
- Willingly take on additional duties as reasonably required to support the team and company operations.
- Diploma or Degree in Logistics, Supply Chain Management, or a related field.
- Min 5 years of relevant experience in operations, logistics, or warehousing.
- Strong proficiency in Microsoft Office, especially Excel.
- Working knowledge of WMS platforms is advantageous.
- Proficient in both English and Chinese to liaise with Chinese-speaking clients and vendors.
- Excellent communication, organizational, and problem-solving skills.
- Ability to multitask and work effectively under pressure.
Sasha Josri (EA Reg no: R21100057)
Faststream Recruitment Pte Ltd, EA Licence no: 09C3403