- Responsible for growth of key accounts, whilst ensuring that client retention is effectively managed through constant engagement with existing clients and operations
- Oversee and take ultimate commercial responsibility for nominated key accounts. Regular service calls to key existing clients
- Responsible for quotation handling including costing and pricing
- Contract Management to ensure that accepted quotations/contracts are updated in the company’s WMS system, filed, audit-proof, and that their validity is monitored
- Monitor sales revenue per account on a monthly basis in line with company targets
- Hold and manage regular meetings with commercial and key customer service staff for review of existing business and information sharing
- Review, update and analyze system data and other relevant company reports
- Develop and manage commercial procedures and related documentation
- Responsible to coordinate and liaise with other departments in Singapore as well as other country offices for new business implementations, issues and/or disputes
- Ensure commercial team implement and review SOP’s closely with regular assessments of shipments and services rendered, with reports on conformance/non-conformance to the operations executive and the clients
- Account management to keep track of client’s on-going business and review with the customer service manager and team leaders
- Contract negotiations and liaise with product managers, legal department and management regarding terms, conditions, liabilities and regulatory requirements
Faststream Recruitment Pte Ltd, EA Licence no: 09C3403