Experience working with a Luxury product is essential and a high degree of creativity as well as experience working in a new building environment whether this is with a Hotel Opening or a Cruise Ship.
Qualifications:
- Sailed as Hotel Director onboard Luxury Cruise Ships.
- Experience working in the Middle Eastern Market with Arabic Language skills considered an advantage.
- Commercial mindset to look beyond the creativity of hospitality and into the commercials.
- Minimum of two (2) years of experience in Hotel Operations in a managerial position on a cruise ship or ashore.
- Highly proficient in spoken and written English.
- Strong leadership, control, and communication skills.
- Ability to work effectively within a team.
- Good knowledge of the hotel and cruise industry and applicable rules and regulations.
- Profound knowledge of HACCP, US Vessel Sanitation Program, EU-Shipsan, and Marpol regulations.
- Appropriate level of commercial awareness.
- Establish and lead the hotel ops product delivery department.
- Undertake designated hotel operational responsibilities assigned by the General Manager.
- Work closely with the Corporate Chef, Restaurant & Bar Specialist, and Purchasers to ensure operational compliance with Service Level Agreements.
- Maintain effective cooperation with technical, marine, crewing, and operations departments for overall smooth vessel operation.
- Uphold overall quality standards for front-of-house equipment and services.
- Drive constant improvement by creating and communicating SOP’s for the company and clients.
- Create and review annual hotel operations budgets as per Owner’s financial year guidelines.
- Ensure overall cost control and take responsibility for financial hotel operations budgets vs. actual costs.
- Monitor, control, and follow up on budget-related reports, inventory reports, and other required reports as per manuals.
- Assist in the supervision and completion of health and hygiene tasks on board.
- Provide hotel operational support to the assigned ship(s) and Owner(s) in case of urgent hotel operational matters.
- Maintain regular communication and information exchange with the Head of the Hotel Department and periodic inspection of assigned ship(s).
- Develop departmental hotel operational manuals.
- Assist in the preparation of contractual agreements with Hotel Services and/or Catering providers.
- Promote internal awareness for customer and hotel & catering provider requirements throughout the leisure group.
- Participate in assigned projects.