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Job Description

Opportunity for a Fleet Operations Account Lead to join the market leader in clean marine technology.

Silverstream Technologies has successfully developed and deployed a market-leading clean marine technology solution over the last ten years – The Silverstream® System. Our Air Lubrication System (ALS) fundamentally changes the interaction between water and a vessel’s hull, creating a carpet of microbubbles that coats the flat bottom of a vessel. As a result, frictional resistance is reduced – dramatically improving a vessel’s fuel consumption and associated emissions.

The role

Reporting to the Head of Customer Support, this key role requires an experienced and technically minded individual to take full ownership of key account management, warranty, technical inquiries, and service/aftersales support for a given fleet of ships and have the necessary drive and organisational skills to manage those cases to their conclusion despite the unique challenges of managing shipping fleets.

The responsibilities 

  • Act as the key communication point between Silverstream and Customer/Ship Operator for one or a number of Key Accounts from the point of System Delivery and throughout warranty and in-service lifecycle phases.
  • Working collaboratively with colleagues in Sales and Operations to provide a joined-up approach to overall Account Management.
  • Manage warranty cases and campaigns whilst always adhering to company processes for communicating and documenting incidents both internally and with customers.
  • Execute fault diagnosis using recognised industry processes, both remotely and onboard ships as and when needed.
  • Both remotely, and when required on ship, provide crew and operator system training, and actively support production of training material.
  • Take an active role promoting and selling Long Term Service Plans. (LTSA’s)
  • Ensure all 3rd party works are thoroughly costed, approved, and administered.

The requirements

  • Degree in Marine Engineering or related subject.
  • Ability to read and interpret both mechanical and electrical drawings.
  • Ability to manage multiple cases at same time, including when in a remote location and under pressure.
  • Excellent analytical and diagnostic skills are essential.
  • Ability to construct and write concise and professional technical reports.
  • A self-starter with the ability to hunt and find information, and quickly build good working relationships to garner help and knowledge from colleagues and supplier network.
  • Willingness to travel overseas when required.