UK Service Manager

Faststream are working with a leading provider of marine electronic solutions, with a global reach.

We are looking for a UK Service Manager that will lead and improve the technical service throughout the UK.


Responsibilities:

• Directing resources, ensuring service delivery is done in the most effective and efficient way
• Maximise company income by ensuring the best use of the engineering team
• Support the sales managers by delivering on customer expectations on contracts that have been won
• Lead the recruitment activity, maintaining the staffing levels with the service team
• Building relationships with clients and suppliers, providing service solutions to clients
• Working within the budgets that are given
• Support with written contributions for bids and tenders
• Identifying opportunities to expand the service revenue
• Manage the company's radio survey capability

Requirements:

• A Degree or Higher-level qualification in a technical discipline, or experience at a Ships Superintendent or similar level, or experience from an equivalent industry, is essential.
• A good knowledge of the technology on board ships, preferably on the ship's electronic navigation systems.
• A proven track record in line management of a distributed workforce.
• Proven successful experience in Leadership, change management and driving a business forward.
• Experienced in customer service, sales or any relatable role that customer contact was essential for success.
• Experience in a dynamic service industry.
• Competent in project management, planning and organisation.
• Must be flexible and willing to travel when required.
• Must be based in the UK with full working rights.