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Job Description

Faststream are working with a leading provider of marine electronic solutions, with a global reach.

We are looking for a UK Service Manager that will lead and improve the technical service throughout the UK.

As a UK Service Manager your main tasks and responsibilities:

  • Directing resources, ensuring service delivery is done in the most effective and efficient way.
  • Maximise company income by ensuring the best use of the engineering team.
  • Support the sales managers by delivering on customer expectations on contracts that have been won.
  • Lead the recruitment activity, maintaining the staffing levels with the service team.
  • Building relationships with clients and suppliers, providing service solutions to clients.
  • Working within the budgets that are given.
  • Support with written contributions for bids and tenders.
  • Identifying opportunities to expand the service revenue.
  • Manage the company's radio survey capability.


  • A Degree or Higher-level qualification in a technical discipline, or experience at a Ships Superintendent or similar level, or experience from an equivalent industry, is essential.
  • A good knowledge of the technology on board ships, preferably on the ship's electronic navigation systems.
  • A proven track record in line management of a distributed workforce.
  • Proven successful experience in Leadership, change management and driving a business forward.
  • Experienced in customer service, sales or any relatable role that customer contact was essential for success.
  • Experience in a dynamic service industry.
  • Competent in project management, planning and organisation.
  • Must be flexible and willing to travel when required.
  • Must be based in the UK with full working rights.