Join an innovative global team!
We're looking for tech-savvy professionals who thrive in problem-solving and enjoy supporting customers in dynamic, fast-paced environments. This is an excellent opportunity to be part of an international operation where your technical expertise truly makes a difference.
Support Engineer - for our client in the maritime technology sector
As a Support Engineer, you'll serve as the first point of contact for customers facing service-related issues. You'll handle technical queries via phone and email, troubleshoot connectivity problems, and provide both software and hardware support. The role also involves assisting the sales team, maintaining accurate documentation through an internal ticketing system, and occasionally travelling to install systems onboard vessels worldwide.
Key Requirements:
- Bachelor's degree in Computer Science or related field.
- At least 2 years of hands-on networking experience.
- Knowledge of DHCP, SSL, VPN, VLANs, SSH, TCP/IP, and DNS.
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication in English.
- Experience in the maritime IT/ISP industry is a strong advantage.