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Job Description

Faststream are working with a global leader within the marine satellite and terminals sector searching for a Support Desk Engineer.

As a Support Desk Engineer your main tasks and responsibilities:
  • Providing technical support to customers
  • Monitor the support desk workload and ensure a prompt reply to all questions raised by customers
  • Provide structured fault analysis to customers to resolve their issue
  • Maintain knowledge at appropriate level for marine VSAT, TVRO and L-band products
  • Develop understanding of commonly used equipment such as modems, routers, and various distribution equipment
  • Ensure corporate case management system is completed accurately and in real time
  • Ensure any technical concerns are escalated appropriately via escalation scoring process and management is kept informed as necessary


  • Excellent verbal and written English communications skills.
  • Experienced in communicating with technical and non-technical staff and support management professionals
  • Knowledgeable and demonstrated interest in communication, electronics, and information technologies
  • Ability to work in a fast-paced environment
  • Willing to travel outside normal place of business
  • Electromechanical, RF education or equivalent experience and training essential.
  • A practical ability to use hand tools essential.
  • Knowledge of test equipment such as Spectrum Analyzers, Multimeters, Oscilloscopes essential.
  • Full driving license required.