In line with current and future tourism trends, the Shore Excursions Project Manager is responsible for scouting new ideas to innovate the business and overseeing projects, from the initial ideation through to completion. The Project Manager coordinates people and processes to deliver projects on time, within budget and with the desired outcomes aligned to revenue and guests’ satisfaction objectives.
KEY ACCOUNTABILITIES•Manages independently full cycle projects and assigned tasks and ensures that they are delivered on-time, within scope and within assigned budget;
•Builds use cases and business cases, defines return of investment metrics, sets KPIs to monitor performance, manages and adjusts any changes in project scope, schedule and/or budget;
•Tracks project performance and provides regular reports on its status to the team and the key stakeholders;
•Deals with third parties’ brands, establishing strong relationships with all the involved stakeholders;
•Keeps up to date with trends and changes in the tourism industry and identifies new business opportunities;
•Coordinates effectively internal resources and third parties/vendors involved in the project;
•Creates guidelines and training materials and trains accordingly the members of the team;
•Attends seminars, conferences and events where appropriate.
QUALIFICATIONS (skills, competencies, experience)•Builds use cases and business cases, defines return of investment metrics, sets KPIs to monitor performance, manages and adjusts any changes in project scope, schedule and/or budget;
•Tracks project performance and provides regular reports on its status to the team and the key stakeholders;
•Deals with third parties’ brands, establishing strong relationships with all the involved stakeholders;
•Keeps up to date with trends and changes in the tourism industry and identifies new business opportunities;
•Coordinates effectively internal resources and third parties/vendors involved in the project;
•Creates guidelines and training materials and trains accordingly the members of the team;
•Attends seminars, conferences and events where appropriate.
•Fluent English. Any other European language is an advantage;
•Minimum 3 years’ experience in a similar role, ideally in the tourism industry;
•Strong technical skills and previous experience in software/projects development and implementation is required;
•Strong knowledge of Booking systems (ie. Fidelio, Otalio, Opera, Amadeus, etc) , IT systems (Business intelligence, SAP, Qlik Sense) and project management methodologies;
•Solid analytical skills and ability to translate customer needs into application and operational requirements;
•Outstanding communication and negotiation skills including stakeholder management at all levels within an organization;
•Good time management skills and the ability to juggle multiple tasks at once;
•Passionate by innovation trends and opportunities, with an entrepreneurial and result-oriented approach;
•Able to take initiative, to think strategically and to propose innovative ideas;
•Good understanding of the Excursion products and services is a nice to have;
•Flexibility and ability to travel up to 10% of the time.
•Minimum 3 years’ experience in a similar role, ideally in the tourism industry;
•Strong technical skills and previous experience in software/projects development and implementation is required;
•Strong knowledge of Booking systems (ie. Fidelio, Otalio, Opera, Amadeus, etc) , IT systems (Business intelligence, SAP, Qlik Sense) and project management methodologies;
•Solid analytical skills and ability to translate customer needs into application and operational requirements;
•Outstanding communication and negotiation skills including stakeholder management at all levels within an organization;
•Good time management skills and the ability to juggle multiple tasks at once;
•Passionate by innovation trends and opportunities, with an entrepreneurial and result-oriented approach;
•Able to take initiative, to think strategically and to propose innovative ideas;
•Good understanding of the Excursion products and services is a nice to have;
•Flexibility and ability to travel up to 10% of the time.
VISA REQUIREMENTS
Right to work in Switzerland.