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Job Description

Are you a passionate problem-solver with a flair for hospitality? Do you dream of being part of a team that creates unforgettable guest experiences? Look no further! We're seeking a dynamic Restaurant Operations Manager who's ready to make a difference and elevate our dining establishments to new heights.

Why Them:
  • Join a team dedicated to crafting extraordinary dining experiences.
  • Oversee a diverse range of restaurant operations, from main dining rooms to specialty restaurants.
  • Help redefine industry standards and position our brand as a leader, not just a competitor.
Key Responsibilities and Achievements:
  • Collaborate with our shoreside Food & Beverage director and Shipboard Food & Beverage Operations to update and enhance Brand Standards.
  • Evaluate and refine restaurant concepts to ensure they resonate with the US market and align with our Brand Standards.
  • Conduct thorough market research to tailor our offerings to regional preferences and economic factors.
  • Master and teach electronic reservation systems, ensuring onboard teams are proficient.
  • Lead projects during corporate department implementations and new ship launches.
  • Foster strong interdepartmental collaboration, particularly with the Galley Department/Executive Chef and Beverage Department/Bar Manager.
  • Set the example by staying up-to-date with manuals and guidelines, and coach onboard teams for optimal results.
  • Identify new business opportunities and track the progress of ongoing restaurant brand initiatives.
  • Review budgets, expenses, and revenue targets, taking action to meet company goals.
  • Ensure strict adherence to department and company policies and procedures.
  • Conduct USPH inspections to maintain 100% compliance.
  • Engage with crew members in open forums to understand their perspectives and enhance crew satisfaction.
  • Monitor NPS Scores and take immediate action to create a positive environment.
  • Identify and nurture talent to meet staffing needs and achieve strategic goals.
  • Oversee Specialty Restaurants, proactively responding to market and competitor trends.
  • Collaborate with recruiting and Genève headquarters on hiring, training, scheduling, and performance improvement.
  • Participate in monthly conference calls to discuss results and improvement opportunities.
  • Embrace additional responsibilities assigned by shoreside management, always striving for excellence.
  • A knack for engaging audiences.
  • Collaborative and tactful interpersonal skills.
  • Exceptional verbal and written communication abilities.
  • Creative problem-solving skills.
  • Initiative and adaptability in tackling challenges.
  • Strong accountability and integrity.
  • High School Diploma or GED.
  • Five (5) years of Restaurant Manager experience, preferably in cruise line operations.
  • Four (4) years of experience in Food & Beverage Operations, including current trends and concepts.
  • Experience in managing across US regions.
  • Proficiency in various computer software programs (MS Office).
Visa Requirements:
  • US Passport or US Permanent Residency.
Ready to embark on a rewarding journey with us? Apply now to join our team and help us shape the future of dining excellence!