Key Responsibilities (Office & Administrative Support)
- Answer incoming telephone calls from clients and external stakeholders
- Monitor stationery levels and place orders when required
- Act as the main point of contact for office maintenance and repair requirements, liaising with key suppliers and stakeholders
- Handle client enquiries relating to survey and audit requests
- Provide an initial assessment of the time required for surveys and audits
- Propose suitable surveyor or auditor assignments
- Confirm jobs with clients and schedule surveyors accordingly
- Coordinate with other internal administration teams to ensure efficient surveyor utilisation and overall business effectiveness
- Strong customer service skills with the ability to communicate professionally via telephone and email
- Highly adaptable, with the ability to manage short-notice changes in a fast-paced, dynamic shipping environment
- Well organised and methodical, with excellent written and verbal communication skills
- Strong attention to detail and accurate record-keeping abilities
- Solid IT skills, including Microsoft Office, and the ability to quickly learn bespoke internal systems
- Varied role combining administration, coordination, and client interaction
- Opportunity to work within a dynamic maritime environment
- Long-term role with scope to develop as the organisation evolves
If you are an organised administrator with strong communication skills and an interest in the maritime sector, I'd love to hear from you!