Location: Cyprus | Full-Time
On behalf of our client, a leading provider in international hospitality and crew management.
About the Company Our client is a globally recognised provider of hospitality, catering, and crew management services, operating on over 80 ocean and river cruise ships around the world. With a workforce of more than 15,000 crew members, they ensure the smooth running of onboard operations and deliver exceptional service to some of the cruise industry’s most renowned brands.
Their continued success is built on close, long-standing partnerships and a strong commitment to excellence across all departments.
The Role We are currently seeking an experienced and driven HR Client Service Manager on behalf of our client, to be based in Cyprus. This is a key role supporting the Senior HR Client Service Manager in delivering high-quality, client-focused HR services and initiatives.
The ideal candidate will serve as a trusted partner to internal departments, helping to shape and implement strategic HR processes that enhance crew life cycle management—from recruitment through to development, performance and retention.
This is an excellent opportunity to contribute to the ongoing development of international HR operations in a dynamic, people-first environment.
Key Responsibilities
- Collaborate closely with Hotel Operations, Recruiting, and Crewing teams to implement crew development strategies
- Harmonise HR workflows across multiple office locations and departments
- Drive process optimisation and improve internal communication and standards
- Design and coordinate training and leadership development programmes for onboard crew
- Monitor training effectiveness and provide data-driven recommendations
- Support the creation and enhancement of HR manuals, SOPs, and guidelines
- Contribute to succession planning for key onboard roles
- Represent the HR development function in cross-departmental projects and initiatives
- Occasional travel to international offices or vessels for alignment and implementation
- Proven experience in HR, crew management, or leadership roles within the cruise or hospitality industry
- Deep understanding of international crew operations and personnel-related challenges
- Strong background in training, project coordination, or HR process improvement
- Excellent communication, interpersonal, and intercultural skills
- Fluent in English (spoken and written); additional languages are a plus
- EU citizenship is required
- Willingness to travel occasionally
- A strategic and impactful role with long-term growth potential
- The opportunity to shape and improve global HR practices
- Flat hierarchies, quick decision-making, and a collaborative international team
- Competitive salary package, including:
- 13th salary
- Private health insurance
- Voluntary pension fund and lunch participation
- 21 days paid annual leave
- Benefits on birthdays, weddings, and other special occasions
�� Apply today and become part of a truly global team.