Key Responsibilities:
- Drive Excellence: Ensure all vessels meet and surpass brand quality and standards.
- Guest Satisfaction: Conduct regular reviews of guest ratings and develop action plans with hotel partners to enhance guest experiences.
- Onboard Presence: Perform regular shipboard visits and sailings to uphold Quark brand standards.
- SOP Development: Create and maintain comprehensive Hotel Standard Operating Procedures (SOPs) for each vessel in collaboration with operations and expedition teams.
- Team Collaboration: Work closely with the office Operations team, onboard Expedition team, and hotel providers to deliver exceptional guest experiences.
- Financial Planning: Partner with the Operations Financial Analyst to forecast seasonal, refit, and yearly budgets.
- Relationship Building: Foster and maintain strong relationships with hotel partners to continually improve the onboard experience.
- Training and Management: Collaborate with hotel partners to train Hotel Managers and ship management to exceed onboard standards.
- Budget Management: Manage within OPEX/CAPEX and refit budgets.
- Operational Support: Provide comprehensive shore-side support related to Hotel Operations.
- Berthing Plan Management: Control the flow of people, including crew, passengers, technicians, and operations staff.
- Commitment to Excellence: Show dedication to improving the Hotel product to meet guest satisfaction and requirements.
- Sustainability Initiatives: Assist in achieving and exceeding sustainability targets within hotel contracts and procurement.
- Product Development: Work with the product team on new initiatives, representing the Operations department in F&B and hotel management capacities.
- Communication: Frequently liaise with the sales and marketing teams on new F&B initiatives and strategies.
- Crew Management: Coordinate with hotel partners for crew changeovers throughout the season.
- Health and Safety: Collaborate with medical and hotel teams to ensure disease prevention measures are followed.
- Contract Management: Review and maintain contracts with hotel suppliers, ensuring they are up-to-date and agreements are completed.
- Education: Bachelor’s degree or equivalent in hotel management.
- Experience: 2-4 years in a hotel leadership role, preferably in an expedition cruising environment.
- Skills: Excellent communication skills, attention to detail, and the ability to relate to employees at all levels.
- Collaboration: Ability to work effectively with others to achieve company objectives.
- Knowledge: Familiarity with Guest Service, Food and Beverage, and Housekeeping departments.
- Technical Skills: Proficiency in MS Office, Excel, Word, and MXP systems.
- Travel: Availability and willingness to travel.
You must have the right to live and work in Canada or the UK to be considered for this role.