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Job Description

We are seeking a passionate and experienced Hotel Operations Manager to oversee hotel operations on both owned and chartered vessels. This dynamic role involves managing relationships with hotel service suppliers and working collaboratively with various departments to ensure our high standards are met and exceeded, creating unforgettable experiences for our valued guests.

Key Responsibilities:
  • Drive Excellence: Ensure all vessels meet and surpass brand quality and standards.
  • Guest Satisfaction: Conduct regular reviews of guest ratings and develop action plans with hotel partners to enhance guest experiences.
  • Onboard Presence: Perform regular shipboard visits and sailings to uphold Quark brand standards.
  • SOP Development: Create and maintain comprehensive Hotel Standard Operating Procedures (SOPs) for each vessel in collaboration with operations and expedition teams.
  • Team Collaboration: Work closely with the office Operations team, onboard Expedition team, and hotel providers to deliver exceptional guest experiences.
  • Financial Planning: Partner with the Operations Financial Analyst to forecast seasonal, refit, and yearly budgets.
  • Relationship Building: Foster and maintain strong relationships with hotel partners to continually improve the onboard experience.
  • Training and Management: Collaborate with hotel partners to train Hotel Managers and ship management to exceed onboard standards.
  • Budget Management: Manage within OPEX/CAPEX and refit budgets.
  • Operational Support: Provide comprehensive shore-side support related to Hotel Operations.
  • Berthing Plan Management: Control the flow of people, including crew, passengers, technicians, and operations staff.
  • Commitment to Excellence: Show dedication to improving the Hotel product to meet guest satisfaction and requirements.
  • Sustainability Initiatives: Assist in achieving and exceeding sustainability targets within hotel contracts and procurement.
  • Product Development: Work with the product team on new initiatives, representing the Operations department in F&B and hotel management capacities.
  • Communication: Frequently liaise with the sales and marketing teams on new F&B initiatives and strategies.
  • Crew Management: Coordinate with hotel partners for crew changeovers throughout the season.
  • Health and Safety: Collaborate with medical and hotel teams to ensure disease prevention measures are followed.
  • Contract Management: Review and maintain contracts with hotel suppliers, ensuring they are up-to-date and agreements are completed.
Minimum Qualifications:
  • Education: Bachelor’s degree or equivalent in hotel management.
  • Experience: 2-4 years in a hotel leadership role, preferably in an expedition cruising environment.
  • Skills: Excellent communication skills, attention to detail, and the ability to relate to employees at all levels.
  • Collaboration: Ability to work effectively with others to achieve company objectives.
  • Knowledge: Familiarity with Guest Service, Food and Beverage, and Housekeeping departments.
  • Technical Skills: Proficiency in MS Office, Excel, Word, and MXP systems.
  • Travel: Availability and willingness to travel.

You must have the right to live and work in Canada or the UK to be considered for this role.