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Job Description

**New Role - German Speaking International Cruise Representative**

I am currently hiring for a German Speaking International Cruise Representative, based in Southampton, UK.
The role is offering hybrid working and great opportunities for progression.

Customer Responsibilities (Internal & External Customers)
  • Provide an exemplary level of customer service, striving to surpass customer expectations.
  • Find answers to a wide range of customer and travel agent cruise queries received by phone or email at first point of contact
  • Find resolutions to pre-cruise complaints and ensure that a positive and effortless guest experience remains front of mind
  • Provide ‘helpdesk’ support to travel agent partners resolving queries, and complaints and processing transactions as required
  • Fluent in written and spoken German. Proficiency in English is also required.
  • Customer service or hospitality experience, preferably in the cruise or travel industry.
  • Excellent communication skills and problem-solving abilities.
  • Flexible availability, including weekends and holidays.
  • Knowledge of cruise ship operations and destinations is an advantage.
  • Professional appearance and a friendly demeanor.
To be considered for this role, you must speak and write both English and German fluently.

If you are interested please send me an updated CV to my email