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Job Description

Faststream are recruiting experienced Front Desk Managers for an award winning people focused global Cruise Giant!  Do you have managerial experience in a similar role either on Cruise Vessels or for large hotel chains?  This could be the ideal position for you with excellent prospects for career progression!

Key Responsibilities:
  • Lead and motivate a team of front desk personnel, providing guidance, training, and support to ensure excellent guest service delivery.
  • Oversee all front desk operations, including check-in, check-out, guest inquiries, reservations, and billing processes.
  • Monitor guest feedback and resolve any issues or complaints promptly and effectively, ensuring guest satisfaction and loyalty.
  • Collaborate with other departments onboard to coordinate guest services and enhance the overall guest experience.
  • Maintain accurate records and reports related to front desk operations, including guest preferences, inventory, and financial transactions.
  • Implement and enforce company policies and procedures to ensure compliance with industry standards and regulations.
  • Conduct regular staff meetings, performance evaluations, and training sessions to foster a positive and productive work environment.
  • Valid STCW Certification and C1/D (or ability to renew/obtain)
  • Minimum of 1 years of experience in a similar role within the hospitality or cruise industry.
  • Strong leadership skills with the ability to inspire and motivate a diverse team.
  • Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
  • Exceptional organizational and time-management abilities, with a keen eye for detail.
  • Proficiency in computer systems and software applications commonly used in front desk operations.
  • Ability to remain calm and composed under pressure and adapt to changing circumstances.
  • Knowledge of safety and security protocols relevant to cruise ship operations is advantageous.
  • 16/8 week rotation
  • Attractive Salary
  • Additional Benefits onboard
  • Career Progression Opportunities
Please contact me to find out more, I would love to hear from you.