Key Responsibilities:
- Lead and motivate a team of front desk personnel, providing guidance, training, and support to ensure excellent guest service delivery.
- Oversee all front desk operations, including check-in, check-out, guest inquiries, reservations, and billing processes.
- Monitor guest feedback and resolve any issues or complaints promptly and effectively, ensuring guest satisfaction and loyalty.
- Collaborate with other departments onboard to coordinate guest services and enhance the overall guest experience.
- Maintain accurate records and reports related to front desk operations, including guest preferences, inventory, and financial transactions.
- Implement and enforce company policies and procedures to ensure compliance with industry standards and regulations.
- Conduct regular staff meetings, performance evaluations, and training sessions to foster a positive and productive work environment.
- Valid STCW Certification and C1/D (or ability to renew/obtain)
- Minimum of 1 years of experience in a similar role within the hospitality or cruise industry.
- Strong leadership skills with the ability to inspire and motivate a diverse team.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Exceptional organizational and time-management abilities, with a keen eye for detail.
- Proficiency in computer systems and software applications commonly used in front desk operations.
- Ability to remain calm and composed under pressure and adapt to changing circumstances.
- Knowledge of safety and security protocols relevant to cruise ship operations is advantageous.
- 16/8 week rotation
- Attractive Salary
- Additional Benefits onboard
- Career Progression Opportunities