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Job Description

Faststream Recruitment have exclusively partnered a leading freight forwarder to identify, attract and engage a Customer Service Specialist - Control Tower (For Pharmaceutical & Healthcare) for their business.
The Customer Service Specialist - Control Tower will be providing 100% support to the daily activity.
You will be responsible for a few customers only, belonging to Pharmaceutical & Healthcare verticals as follows: -
  • Single contact point for all inbound shipments for Singapore
  • To proactively update Customer Transportation team on shipment status
  • Monthly report on the survey claims status to be send to customer
  • Handle and/or monitor pricing requests from customer side in accordance with the defined processes (e.g., ad hoc rate process) by utilizing the relevant templates
  • Support setting up customer related reports
  • Support preparation of presentation material (business reviews, client - based data analysis, client-based reporting)
  • Support preparation of Standard Operating Procedures (SOP).
  • Support business implementation (including conducting online or face to meetings as required)
  • Support client based operational KPI review
  • Support account owner in client escalation management
  • Participate in meetings with customer
  • Support general data analysis (upon request and on availability)
  • Support setting up management reports (when needed)
  • Other tasks that may be assigned by management (permanent or as part of a special project)
  • Support claim settlement (support to complete CAPA / 8D reports, etc)
  • Support billing audit (internal/external).
  • Support IT Development Projects from Account Management point of view
To be successful in this position you will need to have the following: -
  • Computer skills including Microsoft Office suite, Excel and operational system (C1, forward, etc.).
  • Good written and verbal skills
  • Detail oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently
  • Customer orientated
  • Able to effectively solve problems
  • Able to establish priorities and multitask
Please send me an updated CV to if the above position is of interest.