The Customer Service Specialist - Control Tower will be providing 100% support to the daily activity.
You will be responsible for a few customers only, belonging to Pharmaceutical & Healthcare verticals as follows: -
- Single contact point for all inbound shipments for Singapore
- To proactively update Customer Transportation team on shipment status
- Monthly report on the survey claims status to be send to customer
- Handle and/or monitor pricing requests from customer side in accordance with the defined processes (e.g., ad hoc rate process) by utilizing the relevant templates
- Support setting up customer related reports
- Support preparation of presentation material (business reviews, client - based data analysis, client-based reporting)
- Support preparation of Standard Operating Procedures (SOP).
- Support business implementation (including conducting online or face to meetings as required)
- Support client based operational KPI review
- Support account owner in client escalation management
- Participate in meetings with customer
- Support general data analysis (upon request and on availability)
- Support setting up management reports (when needed)
- Other tasks that may be assigned by management (permanent or as part of a special project)
- Support claim settlement (support to complete CAPA / 8D reports, etc)
- Support billing audit (internal/external).
- Support IT Development Projects from Account Management point of view
- Computer skills including Microsoft Office suite, Excel and operational system (C1, forward, etc.).
- Good written and verbal skills
- Detail oriented, able to multitask and meet deadlines
- Self-motivated, able to work in a team and independently
- Customer orientated
- Able to effectively solve problems
- Able to establish priorities and multitask