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Job Description

Faststream are recruiting experienced Guest Services Managers for a Globally Recognized, people focused Cruise Giant!

If you have experience in a similar role or potentially step up for a large cruise company or hotel chain this could be the ideal position for you to progress your career!

Key Responsibilities:

  • Lead and mentor a team of guest services personnel, providing guidance, training, and support to ensure the delivery of exceptional guest experiences.
  • Oversee all guest services operations, including check-in/out procedures, guest inquiries, special requests, and problem resolution, ensuring efficiency and accuracy.
  • Foster a culture of hospitality and teamwork among the guest services team, promoting a positive and welcoming atmosphere for guests and colleagues alike.
  • Monitor guest feedback and satisfaction levels, proactively addressing any issues or concerns to ensure a seamless and memorable cruise experience.
  • Collaborate with other departments onboard to coordinate guest services and activities, ensuring smooth operations and optimal guest satisfaction.
  • Maintain accurate records and reports related to guest services operations, including guest preferences, feedback, and incident reports.
  • Implement and enforce company policies and procedures to ensure compliance with industry standards and regulations, with a focus on safety and security.
  • Valid STCW and C1/D (or ability to renew/obtain)
  • Minimum of 2 years of experience in a similar role within the hospitality or cruise industry, with a proven track record of leadership and guest service excellence.
  • Strong leadership and communication skills, with the ability to inspire and motivate a diverse team.
  • Excellent interpersonal skills and the ability to interact effectively with guests from diverse backgrounds and cultures.
  • Proficiency in computer systems and software applications commonly used in guest services operations.
  • Exceptional organizational and problem-solving abilities, with a keen attention to detail.
  • Ability to remain calm and composed under pressure, with a positive and proactive approach to guest service.
  • 17/8 week rotation
  • Attractive Salary
  • Additional Onboard benefits
  • Clear path for career progression
Please contact me to find out more if you meet the above criteria, additional language skills are also extremely beneficial.  I look forward to hearing from you.