Key Responsibilities:
- Act as the primary contact and responsible person between ships, technical superintendents, and shipyards.
- Maintain and update the guarantee claims database and coordinate onboard service interventions with the shipyard.
- Prioritize and address guarantee claims requiring immediate attention, coordinating with all parties involved.
- Arrange and lead weekly conference calls with the shipyard to discuss and address priority guarantee claims.
- Plan, coordinate, and lead quarterly onboard guarantee meetings between stakeholders throughout the guarantee period.
- Provide leadership and guidance for the timely resolution of pending and open claims.
- Ensure effective communication of service intervention details and action plans to the vessel.
- Maintain positive working relations with the NB team, shipyard, officers, and superintendents.
- Capture and communicate lessons learned to project management teams as needed.
- Issue regular updates and reports providing clear visibility into progress, challenges, costs, and upcoming service intervention forecasts.
- Fluent in English (spoken & written); knowledge of French or Italian is a plus.
- Bachelor’s Degree in engineering.
- Minimum 5 years of professional experience in a similar technical field.
- Ability to read and comment on technical drawings.
- Proficient in IT skills, particularly MS Word, Excel, Power Point.
- Strong interpersonal skills with the ability to communicate effectively across multiple cultures and levels of management.
- Excellent organizational skills and proven ability to manage multiple projects in a fast-paced environment.
- Autonomous and highly motivated, capable of mobilizing people/resources effectively.
- Good negotiation skills.
- Proactive with strong problem-solving skills.
- Ability to travel to EU shipyards and vessels worldwide regularly.
- Experience in the Cruise industry is essential