This is your opportunity to join Silverstream Technologies, a market leading clean technology company standing at the forefront of ship efficiency solutions and maritime decarbonisation. Silverstream are dedicated to delivering cutting-edge technology to reduce fuel burn and harmful emissions from oceangoing vessels.
As part of their continued growth they are seeking an experienced Fleet Category Manager to support the establishment and management of their new Global Operations Centre in Southampton.
Location: Chandlers Ford, Southampton office.
Reporting To: Head of Customer Support
This key role requires an experienced, customer orientated and technically minded individual to take full ownership of the wide-ranging activities of fleet category management, including but not limited to warranty case management, technical inquiries, customer training, fleet metrics and data tracking and service/aftersales support for a given fleet of ships. The post holder must have the necessary drive and organisational skills to manage these activities to their conclusion despite the unique challenges of managing shipping fleets.
Experience / Qualifications Required:
Degree in Marine Engineering or related subject, or relevant qualifications and/or commensurate and significant level of experience in field relevant to the specific role.
Direct and strong experience/understanding of commercial shipping practices.
Ability to read and interpret both mechanical and electrical drawings.
Excellent organisational skills, and ability to manage multiple cases at same time, including when in a remote location and under pressure.
Excellent analytical and diagnostic skills are essential.
Ability to construct and write concise and professional technical and ship visit reports.
Excellent written, verbal, and presentational skills are essential including planning constructing and delivering high quality PowerPoint slide packs to both remote and in-person audiences that maybe internal and external (Customers/Ship Operators)
Confident and clear interpersonal skills are required for success in a role which engages with a wide range of cultures, languages, and hierarchies inside and outside the company.
Ability of being able to work professionally and unsupervised.
Demonstratable knowledge of safe working practices including risk assessments.
Positive and optimistic personality with natural resilience to be able to manage the ups and downs of the Customer Support environment.
A self-starter with the ability to hunt and find information, and quickly build good working relationships to garner help and knowledge from colleagues and supplier network.
Willingness to travel overseas when required.
Benefits:
Competitive Salary
Free On-Site Parking
Flexi-Time
Workplace Pension Scheme
Life Assurance Cover
Private Medical Insurance
24/7 GP Access and Mental Health Support
Eyecare Vouchers
25 days Annual Leave + Public Holidays
Company Sick Pay
Discounted Gym Membership
How To Apply:
If this is the role for you, please submit your CV by clicking the "Apply for this job".
This role is an office based position, you will be required to have full UK working right, without the need for future sponsorship and be a commutable distance from the office.
Interview Process:
Successful candidates will be taken through a 2 stage interview process with Silverstream.
1st Stage Interview - Face to Face
2nd Stage Interview - Face to Face
Note: All successful applicants will receive contact from Faststream before submitting your CV to Silverstream.