About P&O Cruises
Faststream Recruitment has been exclusively appointed by P&O Cruises to recruit six senior Hotel General Managers to lead the Hotel and Guest Services divisions on a variety of vessels within their fleet.
Find out more about:
P&O Cruises is part of Carnival Corporation & PLC, the world’s largest leisure company. They have been part of Carnival Corporation & PLC for over 20 years. The combined fleet of more than 100 ships visit more than 700 ports globally. The family is ever-growing with a total of 16 new ships scheduled to be delivered to Carnival Corporation’s brands through 2025. Nearly 13 million guests set sail every year across the Carnival brands – that’s around 50% of the global cruise market and equates to more than 35,600 daily cruise guests.
Please note, P&O Cruises is part of Carnival Corporation & PLC and as such is entirely unrelated to P&O Ferries.
Carnival UK, as part of Carnival Corporation, its highest responsibility and top priorities are to operate safely, to protect the environment, and to be in compliance everywhere they operate in the world. On this foundation, they aspire to deliver unmatched joyful vacations for their guests, always exceeding their expectations and in so driving outstanding shareholder value.
They are committed to a positive and just corporate culture, based on inclusion and the power of diversity. They operate with integrity, trust and respect for each other – seeking collaboration, candor openness and transparency at all times. They intend to be an exemplary corporate citizen leaving the people and the places they touch even better.
Carnival UK purpose
To create unforgettable holiday happiness.
Cultural essentials - what makes P&O Cruises different
Speak up – see something, do something
Respect and protect – our people, our plant, the law and our Company
Improve –focus on compliance and our performance as a team
Communicate – talk openly about our values and priorities and act as we expect others to
Listen and learn – listen to each other, be accountable for our actions and learn from our mistakes
Empower – give our teams what they need to succeed
The role of Hotel General Manager
The Hotel General Manager is the Head of the Hotel Department with overall responsibility for; Food and Beverage, Housekeeping, Customer Services, On Board Revenue, Entertainment and all associated Support Services. The Hotel General Manager will operate within all Financial, Legal, Safety, Hygiene and HR policies and procedures. The Hotel General Manager is a member of the ship’s Senior Manager Team (SMT). The Hotel General Manager will drive the onboard revenue generation and control costs ensuring set targets are achieved and exceeded and have overall accountability for the delivery of exceptional customer service to passengers in all areas of responsibility.
The Hotel General Manager is accountable for the strategic leadership across the ship teams that will facilitate the delivery of a defined Hotel customer experience, whilst meeting budgeted profitability targets and passenger satisfaction levels.
As part of the SMT, shares accountability for the delivery of the Balanced Business Scorecard (BBS) and other business priorities.
The Hotel General Manager is also required to work collaboratively with the shipboard teams and other shore side colleagues in supporting and driving company and operational strategy, a safety culture, managing change and associated leadership development.
The role of Hotel General Manager at P&O Cruises comes with an excellent benefits package, including:
A contract pattern of 12 weeks on, 12 weeks off
30 days paid annual leave
A bonus of up to 10% of the basic salary
Enrolment onto a UK pension plan or Shipboard retirement plan
Annual travel allowance
Executive Healthcare Scheme - private medical insurance
Executive Healthcare Scheme - private dental insurance
Life Assurance two times basic salary
Accommodation in a single cabin
Food provided free of charge
Laundry allowance in accordance with onboard policy
Insurance of personal effects
P&O Cruises know that a diverse and inclusive workplace brings together amazing people that can help to develop their business. Equality of opportunity is at the heart of the recruitment process. You will be assessed on your suitability for a role based on your skills and experience – Faststream Recruitment and P&O Cruises welcome applications from everyone.
P&O Cruises recognise that equality and diversity go further than the recruitment process and continuously strives to be an inclusive and fair employer.
P&O Cruises encourage a high performing diverse working environment and are continually developing initiatives for all employees to give them the confidence to support their career aspirations. 2017 has seen an LGBT colleague network launched, as well as P&O Cruises, proudly sponsoring the Southampton Pride event. At Carnival House, the P&O Cruises team have worked hard to create an environment that enables all of their employees to achieve their best and this guides how they work with their employees – ensuring fair opportunities for all to succeed.