Requirements:
- A Bachelor's Degree and at least 5 years of management experience
- Highly proficient in spoken and written English
- Strong data analysis and strategic initiative management skills
- Good command of MS Office and other applicable IT software
- Head contract negotiations with (potential) clients on economic terms and conditions
- Coordinate internally and externally required client funds and provide updates to top management as per agreed intervals
- Monitor, support, and improve overall strategic business performance
- Set, oversee, and steer performance objectives and KPIs in collaboration with the operations team and our clients
- Conduct annual customer satisfaction surveys
- Gather and analyze cross-functional performance data
- Develop efficient systems for gathering and analyzing cross-functional performance data in collaboration with our commercial team
- Present statistical performance analysis and recommend solutions
- Supervise independently due diligence of procurement procedures and activities
- Provide training and development to the operations team on best practices
- Supervise the annual budgeting process
- Guide and supervise the long-term IT infrastructure development strategy, to ensure the latest state-of-the-art technology from a user perspective
- Act as the main person of contact for Owners in regard to any commercial related matters
- Identify, report, and resolve workplace or interpersonal barriers to performance
- Provide backup for the Managing Director during their absence