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Job Description

Our Client is seeking a highly skilled and experienced Head of Business Performance to join the team. As the Head of Business Performance, you will lead contract negotiations with clients, draft and supervise the annual budgeting process, and coordinate client funds. You will also monitor, support, and improve overall strategic business performance, set and oversee performance objectives and KPIs, conduct customer satisfaction surveys, and analyse cross-functional performance data.

  • A Bachelor's Degree and at least 5 years of management experience
  • Highly proficient in spoken and written English
  • Strong data analysis and strategic initiative management skills
  • Good command of MS Office and other applicable IT software
  • Head contract negotiations with (potential) clients on economic terms and conditions
  • Coordinate internally and externally required client funds and provide updates to top management as per agreed intervals
  • Monitor, support, and improve overall strategic business performance
  • Set, oversee, and steer performance objectives and KPIs in collaboration with the operations team and our clients
  • Conduct annual customer satisfaction surveys
  • Gather and analyze cross-functional performance data
  • Develop efficient systems for gathering and analyzing cross-functional performance data in collaboration with our commercial team
  • Present statistical performance analysis and recommend solutions
  • Supervise independently due diligence of procurement procedures and activities
  • Provide training and development to the operations team on best practices
  • Supervise the annual budgeting process
  • Guide and supervise the long-term IT infrastructure development strategy, to ensure the latest state-of-the-art technology from a user perspective
  • Act as the main person of contact for Owners in regard to any commercial related matters
  • Identify, report, and resolve workplace or interpersonal barriers to performance
  • Provide backup for the Managing Director during their absence
As the Head of Business Performance, you will report and be accountable to the Managing Director. If you are a highly motivated and skilled individual with the required qualifications and experience, we would love to hear from you. We offer a competitive salary package and the opportunity to work with a dynamic and growing team.