Have you worked in customer success or service functions?
Are you based in Greece?
Then this is the role for you!
Faststream are partnered with a global leader in maritime due diligence, we are currently seeking a passionate and proactive Customer Success Manager (CSM) to join a mission-driven organisation shaping the future of maritime safety and sustainability.
This is your opportunity to be part of an internationally respected company at the forefront of environmental and social responsibility in shipping. Their platform leverages cutting-edge data, analytics, and technology to deliver world-class safety scores, environmental performance benchmarks, and risk management tools to global stakeholders.
The Role:
Reporting to the Head of Customer Experience, the CSM will take full ownership of a dedicated portfolio of customers. This is a high-impact, relationship-driven role guiding clients from pre-sales through onboarding and long-term engagement. You'll be the go-to person ensuring each client’s journey is seamless, valuable, and aligned with business outcomes. Think of yourself as the trusted advisor, experience enhancer, and solution-finder all in one.
Key Responsibilities:
- Support Sales, Product, and Marketing teams with use-case development and solution demos
- Match client challenges to tailored product capabilities
- Own the full onboarding lifecycle: activation, configuration, user training, and follow-ups
- Connect key product features to real customer pain points to boost engagement from day one
- Act as the primary point of contact for your customer portfolio
- Proactively identify risks, blockers, and growth opportunities
- Monitor KPIs and usage trends to ensure value realization and ROI
- Drive upsells and contract renewals by maintaining high levels of satisfaction
- Provide front-line support to your accounts, ensuring SLAs are met and issues are resolved swiftly
- Escalate where needed and act as a liaison across internal teams
- Bachelor's degree or equivalent experience
- Proven track record in Customer Success, Experience, or Account Management (B2B SaaS, tech or maritime sector experience a plus)
- Confident in leading pre-sales conversations and navigating complex buyer journeys
- Skilled at building rapport, diagnosing needs, and handling objections with finesse
- A strategic thinker who thrives on problem-solving and relationship-building