In this position, you will be responsible for: -
- Coordinating and processing of customer orders and related jobs, receive and register enquiries/ orders in the system
- Issue delivery instructions to the logistics and supply chain departments
- Keep customer informed of changes or updated in the order status
- Resolve and escalate any order related problems and service recovery if appropriate
- Provide technical support and advice to customers where necessary
- Support and assist Sales where necessary
- Maintain accurate information in the system
- Coordinate with other departments when needed
This position will suit someone who enjoys being a self-starter and quick learner who possesses the ability to be effective at addressing issues and interfacing with both internal and external customers.
The ideal candidate will have the ability to interact with customers effectively and efficiently and fully comprehend the products and services offered.
Should you wish to discuss this interesting position in more detail, please contact me at: pearlene.toh@faststream.com