This is an excellent opportunity for someone with strong Amadeus experience, a background in complex travel arrangements, and the ability to support global clients in a fast-paced, service-led environment.
The Role:
- As Travel Consultant, you will be responsible for managing travel requirements for marine and corporate clients, including flights, accommodation, transfers, itinerary planning, documentation support, and urgent travel changes.
- You will work closely with clients, suppliers, airlines, hotels, and internal teams to ensure travel is arranged accurately, efficiently, and in line with client requirements.
- This role will suit someone who is confident handling time-sensitive bookings, crew travel, last-minute amendments, and complex itineraries across multiple regions.
Key Responsibilities:
- Manage marine and corporate travel bookings from enquiry through to completion.
- Arrange flights, accommodation, transfers, and other travel-related services.
- Handle ticketing, reissues, refunds, fare rules, and queue management using Amadeus.
- Support seafarer travel, crew changes, port-based logistics, and urgent travel requests.
- Provide tailored travel options based on client requirements, budget, and company policy.
- Prepare accurate travel itineraries and ensure all booking details are clearly communicated.
- Assist clients with travel documentation, visa requirements, and insurance where required.
- Respond to travel disruptions, cancellations, and emergency changes quickly and professionally.
- Maintain strong relationships with airlines, hotels, travel suppliers, and service partners.
- Ensure accurate records are maintained within the travel management system.
- Deliver a high level of customer service to global clients across different time zones.
Skills and Experience Required:
- Minimum of 5 years’ experience in travel booking, ticketing, and itinerary management.
- Previous experience within marine travel, crew travel, or corporate travel is strongly preferred.
- Advanced Amadeus knowledge, including reservations, ticketing, reissues, refunds, fare rules, and queues.
- Strong understanding of marine fares, crew changes, last-minute travel, and port-related travel logistics.
- Experience working with corporate travel policies, approvals, negotiated fares, and client requirements.
- Ability to work rotating shifts, including nights, weekends, and public holidays.
- Strong communication skills in English, both written and verbal.
- High attention to detail, particularly around ticketing, fare construction, documentation, and client instructions.
- Confident handling urgent changes, disruptions, cancellations, and time-sensitive requests.
- Professional, calm, and solution-focused approach to customer service.
- Able to work effectively within a busy, multicultural, and international team environment.
Education and Qualifications:
- High school diploma or equivalent is required.
- A degree in Tourism, Hospitality, Business, or a related subject would be advantageous.
- A recognised travel or tourism qualification would also be beneficial.
- The Opportunity
- This is a strong opportunity to join an international business with a growing travel function and a well-established client base across the marine and corporate sectors.
You will be joining a supportive, experienced team where service quality, speed of response, and technical travel knowledge are key to success.