Due to continued business growth, we are seeking a Senior Agency Operator to join our Regional Operations Centre in Grangemouth. This is a fantastic opportunity to become part of a busy and supportive team responsible for coordinating vessel support services across ports throughout the UK.
As a Senior Agency Operator, you will play a key role in the planning and coordination of crew changes and husbandry services for vessels on behalf of ship owners and ship managers. Working within a fast-paced operational environment, you will liaise with a wide range of stakeholders, ensuring that seafarers, vessels and customers receive a first-class service.
What You'll Be Doing
- Coordinating crew changes for vessels calling at UK ports
- Arranging husbandry services and supporting vessel requirements
- Communicating with ship owners, managers, port authorities and service providers
- Managing operational schedules and ensuring timely service delivery
- Building strong customer relationships through excellent communication and problem-solving skills
- Supporting a 24/7 operation through participation in a rotating on-call rota (1 in 5)
- Previous experience within port agency, shipping, maritime operations or a related industry
- Strong organisational and coordination skills
- Excellent communication and customer service abilities
- The ability to work effectively under pressure and manage multiple priorities
- A proactive and team-oriented approach
- Competitive salary of £27,500 per annum + £400 per month contracted on-call allowance
- 25 days annual leave
- Time off in lieu for weekend on-call coverage
- Employee discounts across retail, travel, leisure and cinema brands
- Cycle to Work scheme
- Supportive team environment with opportunities to develop within a growing business
Applicants must have the right to work in the UK and not require sponsorship now or in the future.