Key Responsibilities
- Develop customer experience strategy
- Roll out relevant training programs for the customer service team
- Compile and analyze data to highlight trends and areas for improvement
- Work with IT and product teams to adopt digital service tools
- Stay updated on customer service trends in shipping and logistics
- 5+ years of experience in customer service within the container shipping or logistics industry.
- Proven track record of leading customer service teams in a fast-paced, global environment.
- Experience implementing digital customer service tools and automation initiatives.
Faststream Recruitment Pte Ltd, EA Licence no: 09C3403