The Role
As Guest Relations Manager, you will oversee the reception operation, lead the team and ensure a consistently high standard of personalised guest service.
Key Responsibilities
- Lead and supervise the onboard reception team.
- Handle guest enquiries, requests and complaints.
- Resolve guest concerns and manage guest recovery.
- Train, coach and develop the reception team.
- Coordinate embarkation and disembarkation.
- Work closely with other departments to ensure excellent guest service.
- Maintain Company service standards.
- At least 2 years' experience in the position.
- International 5-star hotel experience preferred.
- Cruise experience advantageous.
- Valid seagoing documentation, or willingness to obtain.
- Additional language preferred due to guest demographic, preferably German, French, Italian, Spanish or Mandarin.
- Strong leadership, communication and problem-solving skills.
- Professional, approachable and highly organised.
- Salary of $4500 USD per month onboard.
- Contract rotation of 17 weeks.
- Single cabin accommodation.