Location: Hamburg, Germany
Salary: From €50,000 gross per year
Industry: Passenger Vessel Operations
Travel: Willingness to travel required
A leading international passenger vessel and hospitality organisation is seeking a Business Quality Specialist to support the development, implementation and continuous improvement of its quality and operational management systems.
Reporting to the Head of Quality, this role will work across both shoreside and vessel operations, helping to ensure consistent standards, effective procedures and compliance across the business.
The Role As Business Quality Specialist, you will be responsible for supporting the development and implementation of company-wide guidelines, operational manuals and standard operating procedures.
Key responsibilities will include:
- Establishing, reviewing and supporting the implementation of company-wide guidelines and procedures.
- Governing, developing and reviewing operational manuals and department-specific SOPs.
- Supporting internal and external workshops to develop product-specific SOPs and operational manuals.
- Conducting audits of departmental and vessel compliance with the company’s management system and supporting follow-up review cycles.
- Maintaining an efficient and accessible documentation, filing and quality management system.
- Coordinating the review and development of quality-related IT infrastructure, including document management and collaboration platforms.
- Supporting compliance with hospitality industry best practices and operational standards.
- Assisting employees in understanding and interpreting the company’s Management System.
- Monitoring KPI reporting compliance in collaboration with the Business Performance team, where relevant to quality activities.
- Supporting wider business and quality-related projects as required.
We are looking for someone with a strong interest in quality, operational excellence and continuous improvement, ideally gained within hospitality, hotel operations, passenger vessels or a similar environment.
You will ideally have:
- A bachelor’s degree or commercially relevant qualification, preferably within hospitality, hotel management, passenger vessel operations or a related field.
- 2–3 years’ experience in hospitality, passenger vessel operations, quality assurance or a relevant industry.
- Fluent professional spoken and written English & German.
- Excellent knowledge of Microsoft Office and other relevant IT systems.
- Strong organisational and documentation skills with a structured approach to processes and procedures.
- The flexibility and willingness to travel as required.
- Experience with ISO 9001 or other ISO standards such as ISO 45001 or ISO 14001 would be advantageous.
We encourage applications from candidates with non-traditional career backgrounds who can demonstrate strong transferable skills and relevant experience.
Where candidates do not meet all of the above criteria, a bachelor’s degree and fluent professional spoken and written English and German remain essential.
What’s on Offer
- Salary from €50,000 gross per annum
- Opportunity to join an international organisation within the hospitality and passenger vessel sector
- Exposure to both shoreside and vessel operations
- A role focused on quality, operational standards and continuous improvement
- The opportunity to contribute to wider business projects and initiatives
- International working environment with travel across the operation
Apply today or send your CV for a confidential discussion.