This is an exciting opportunity for experienced casino professionals looking to further their leadership career in a dynamic, guest-focused environment while travelling the world and helping deliver an exceptional onboard gaming experience.
Key Responsibilities:
- Support the Casino Manager in overseeing the day-to-day operation of the onboard casino.
- Assist in leading, motivating, and developing the casino team to deliver outstanding guest service and operational excellence.
- Ensure compliance with all gaming regulations, company policies, and onboard procedures.
- Monitor casino performance and support initiatives to maximise revenue and guest engagement.
- Assist in managing casino promotions, tournaments, events, and player development programmes.
- Build and maintain strong relationships with guests, including VIP players, to enhance loyalty and repeat business.
- Support the training and development of casino staff, ensuring high standards of professionalism and service.
- Handle guest enquiries and resolve concerns in a professional and timely manner.
- Assist with reporting, administration, and financial controls within the casino operation.
- Promote a welcoming, safe, and engaging gaming environment at all times.
- Previous experience in a supervisory or management role within a casino environment.
- Strong knowledge of casino operations, table games, slots, and player development.
- Proven leadership skills with the ability to motivate and manage a diverse team.
- Excellent interpersonal and communication skills.
- Strong customer service focus and ability to build relationships with guests from diverse backgrounds.
- Ability to work effectively in a fast-paced, multicultural environment.
- Strong organisational, administrative, and problem-solving skills.
- Good command of spoken and written English.
- Previous cruise ship experience is advantageous but not essential.
- Rotation of 4 months onboard / 2 months off.
- Competitive salary dependent on experience, plus commission.
- Worldwide travel opportunities.
- The opportunity to work with a leading international cruise operator.
- Career development within a world-class gaming and entertainment environment.
- Single cabin accommodation provided onboard.
- Meals provided onboard.