Back to Jobs Page

Customer Support Coordinator - Hamburg

Apply now
Ref: 923210
Salary: Competitive Basic + Excellent Benefits Scheme
Location: Germany
Division: MARINE OPERATIONS JOBS


Customer Support Coordinator

Location: Hamburg

The role…

The Customer Support Coordinator is the first line communication, without limited to it, between the Customer and the Company.


    * Represents Code of conduct and Vision of Company in order to maintain excellent relations with customers.
    * Deals with incoming requests for support, enquiries and complaints by identifying, categorizing and escalating each case separately.
    * Liaise with other responsible Departments in order to propose the best solution both for the customer and the Company.
    * Performs administrative and accounting tasks completing successfully the circle of customer request.
    * Identify and prioritize incoming requests
    * Ensure timely response to customers
    * Register each case in Customer Support IT system
    * Escalate the case to Technical Support or Experts and eventually Field Engineers
    * Schedule and arrange service remotely and in the field including ensuring appropriate resources availability (human resources, tools & equipment, spare parts)
    * Monitoring service progress from initiation to completion and update status in Customer Support IT system
    * Verify the completion of support delivered
    * Quote to customers according to their requirements and to Technical Support Specialists instructions
    * Ensure the proper communication with Field Engineers and Customer's representatives
    * Collect, verify correctness and completeness, and Archiving of Technical data retrieved on the field
    * Invoice the Customer as per initial quotation based on service outcome
    * Consult other Company's stakeholders (Sales, Technical Support and Finance
    * Follow the quality management systems requirements Key Authorities
    * Assign Field Support Engineers with Service cases based on their specific qualifications
    * Investigate the most cost efficient way for service attendance
    * Request proposals and outsource services to 3rd party
    * Approve or reject invoices from Service Partners

The person…


    * Administration degree desirable
    * Experience in Marine Electronics or Shipping relevant environment
    * Be able and willing to work one weekend every 6-7 weeks.
    * Back office experience
    * Focused, Team working
    * Well Organized and Customer driven
    * Business oriented

The reward…


    * Highly competitive base salary
    * Discretionary bonus scheme
    * Group pension scheme
    * Life Assurance Scheme
    * Permanent Health Insurance

Apply now
Back to Jobs Page

Related Jobs

Maritime Simulation Lecturer

Salary

£45,000 + £48,000 + Excellent Pension + Relocation Allowance

Location

Southampton

View Job

Deputy Technical Editor

Salary

£30,000 - £31,000 + Pension + Benefits

Location

Southampton

View Job

Continuous Improvement Leader

Salary

Negotiable

Location

Singapore

View Job

ROV Pilot

Salary

£45,000 + £50,000 + Benefits + Pension

Location

Southampton

View Job